Repair Service
To ensure the highest level of service and expertise, we partner with trusted, certified service providers Pacifica to handle the repair of our customers' appliances.
Our service partners are carefully selected based on their proven track record,
technical skills, and commitment to customer satisfaction.
In-Warranty Repair
✔ Repair work carried out within the warranty period free of charge.
✔ Genuine Newworld replacement parts.
✔ Fully qualified Newworld approved engineers.
✔ UK based Customer Support team to answer your calls.
Please refer to terms and conditions here
Fixed-Price Repair
A standard fixed-price option for your out of warranty appliance
£214.99 - £219 (inc. VAT)*
✔ Fixed-price repair – no hidden fees.
✔ Genuine Newworld replacement parts.
✔ Fully qualified Newworld approved engineers.
✔ 3-month warranty on particular repair.
✔ 24/7 online booking, handled by our trusted service partner Pacifica
or contact our Customer Support Team for further details on
0344 815 3747
*These prices exclude repairs for ceramic replacement glass.
Fixed-price repair terms and conditions here
FAQs
- For Fixed price repairs: Please use our online booking system link available 24/7 above or contact our Customer Support Team on 0344 815 3747
- Opening hours are Monday to Thursday 9:00am to 5:00 and Friday 9:00am to 4:30pm.
- Please ensure you have your model and serial number with you to complete the booking.
Repairs are usually conducted during normal business hours. You will receive a timeslot on the morning of the visit from the engineer along with
their mobile number and a link to allow you to track the engineers position on a map.
Please ensure you have your model and serial number with you at point of booking along with date of purchase.